Harold Sandy is committed to providing customers with a satisfactory shopping experience. Due to continuous losses, the company has decided to clear out its inventory at a loss. Currently, all desks sold on the website are at discounted clearance prices. To protect customer rights, please carefully read the following refund and return policy before purchasing.
I. Return Policy
If you are not satisfied with the received item, you can apply for a return within 30 days of receipt.
Return Conditions
Returned items must meet the following conditions:
The item is in its original condition;
It has not been damaged by human error;
It has not been modified or treated in a way that would affect resale;
It includes the original packaging and accessories;
It provides valid order information or proof of purchase.
If the item does not meet the above conditions, we may refuse the return request.
II. Non-Returnable Circumstances
The following situations generally do not qualify for a return:
Return requests made after 30 days of receipt;
The item is damaged due to improper use by the customer;
The item is missing important parts or accessories;
The item shows obvious wear, stains, or damage caused by human error;
The item was not sold by our store.
III. Return Application Process
When applying for a return, please contact customer service and provide the following information:
Order number;
Purchaser’s name;
Contact email;
Reason for return;
Product photos (if the product has quality issues).
After review and confirmation, we will provide subsequent return instructions.
IV. Refund Policy
Once the returned goods have passed inspection and review, we will notify you of the refund processing result.
Orders meeting the refund conditions will be refunded using the original payment method.
Refund Arrival Time
Refund processing will begin after approval;
Refunds are expected to arrive within 3 business days;
Actual arrival time may vary depending on the processing speed of banks, credit card institutions, or payment service providers.
V. Damaged or Incorrect Goods
If you receive goods with the following conditions:
Damaged goods;
Manufacturing defects in goods;
Received incorrect goods;
Please contact us as soon as possible after receiving the goods and provide relevant photos and order information. After verification, we will assist in arranging a refund, replacement, or other reasonable solutions.
VI. Shipping Costs
Returns Due to Product Quality Issues
If the reason for return is:
Product damage;
Product defect;
Wrong item sent;
After confirmation, the return shipping costs will be borne by us.
Returns Due to Personal Reasons
If the reason for return is:
Change of purchase intention;
Dislike of the product;
Incorrect size or style selection;
Return shipping costs are usually borne by the customer.
VII. Order Cancellation
Cancellation Before Shipment
If the order has not yet been shipped, the customer can contact customer service to request cancellation.
Cancellation After Shipment
Orders will be processed according to the normal return process after shipment.
VIII. Clearance Items
Due to continuous losses, the merchant has decided to clear out inventory at a loss. Some items may be sold at special discounted prices. Except as required by law or due to product quality issues, return requests for clearance items still need to meet the return conditions and time limits stipulated in this policy.
IX. Limitation of Liability
Harold Sandy reserves the right to review refund and return requests. We reserve the right to refuse any applications involving fraudulent activities, malicious returns, or violations of this policy.
X. Contact Us
If you have any questions regarding refunds, returns, or order issues, please contact us through the customer service channels provided on the website. We will assist you with your issues as soon as possible and provide necessary support.
Company: Harold Sandy
Email: harold.sandy@dreamycrib.shop
Phone: 405.788.2736
Address: 100 Valley CT, Jacksonville, NC 28540